Shipping policy
Last updated: 15 Jan 2026
At Soulara, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully.
Shipping Locations
- We currently ship within India.
- For international shipping inquiries, please contact us before placing an order.
Order Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time & Delivery
- Standard delivery time is 3–7 business days, depending on your location.
- Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
Shipping Charges
- Free shipping may be available on selected products or promotions.
- Shipping charges (if applicable) will be calculated and displayed at checkout before payment.
Address Accuracy
- Customers are responsible for providing complete and accurate shipping details.
- We are not responsible for delivery issues caused by incorrect or incomplete addresses.
Failed or Delayed Deliveries
- If delivery fails due to customer unavailability or incorrect address, re-shipping charges may apply.
- We are not liable for delays caused by courier partners.
Damaged or Missing Items
- If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with clear photos.
- We will investigate and resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, please contact us:
📧 Email: info@soulara.shop