Refund policy

Last updated: 15 Jan 2026

At Soulara.shop, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Returns

  • We accept returns within 14 days of delivery.
  • Items must be unused, unworn, unwashed, and in their original condition with tags attached.
  • The item must be returned in its original packaging.
  • Free return shipping is provided for all eligible returns.
  • There is no restocking fee for returned items.

Non-Returnable Items

  • Final sale items are not eligible for return or refund.
  • Gift cards (if applicable) cannot be returned.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original method of payment.
  • Refunds are usually completed within 5–10 business days, depending on your bank or payment provider.

Exchanges

  • If you received a defective or damaged item, please contact us within 48 hours of delivery.
  • Exchanges are subject to product availability.

How to Initiate a Return

To start a return, please contact us at:

📧 Email: info@soulara.shop
📞 Phone: +91 74280 24814

Please include your order number and reason for return in your request.